Cancellation Policy

Last Updated: September 30, 2026

15-Minute Cancellation Window

Customers may request cancellation of an order within 15 minutes of placing the order. After 15 minutes, the order may enter our processing workflow and cancellation will no longer be available.

1. Cancellation Within 15 Minutes

If you wish to cancel your order, please contact Malawala as soon as possible and within 15 minutes of placing the order.

Cancellation requests received within this 15-minute period will be reviewed based on the current order status. If the order has not yet entered processing, we will make reasonable efforts to cancel it.

2. Cancellation After 15 Minutes

Cancellation requests are not accepted after 15 minutes from the time the order was placed.

After this period, the order may have entered processing for order verification, packing, inventory allocation, or dispatch preparation. Therefore, customers should carefully review their order details before completing the purchase.

3. How to Request Cancellation

All cancellation requests must be submitted by email to contact@malawala.com within 15 minutes of placing the order.

WhatsApp support is available for order tracking and general assistance. Formal cancellation requests must be submitted by email.

4. Refund for Approved Cancellation

If a cancellation request is successfully accepted within the applicable 15-minute cancellation window and payment has already been received, the applicable refund will be processed to the original payment method where technically possible.

Approved cancellation refunds are generally processed within 5 business days. The time taken for the refund to appear in the customer's bank account, card, UPI account, or other payment method may vary depending on the respective bank, payment provider, or payment gateway.

5. Cash on Delivery Orders

COD orders may also be cancelled only within 15 minutes of placing the order, subject to the order not having entered processing.

After 15 minutes, COD orders cannot be cancelled under this Cancellation Policy.

6. Delivered Orders & Returns

Cancellation and product returns are different processes. Once an order has been delivered, it cannot be treated as a cancellation request.

If you receive a product and wish to report a return, damage, defect, wrong product, or missing item, the applicable request must be submitted within 24 hours of delivery in accordance with our Return & Refund Policy.

7. Orders Cancelled by Malawala

In certain circumstances, Malawala may need to cancel an order, including product unavailability, incorrect pricing or product information, technical errors, payment issues, suspected fraudulent activity, or other operational or legal reasons.

Where payment has already been received and the order is cancelled by Malawala, the applicable refund will be processed according to the circumstances and payment method.

Need Help With Your Order?

For cancellation requests, please email us within 15 minutes of placing your order.

Email: contact@malawala.com

WhatsApp: +91-97295 82597

WhatsApp Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

WhatsApp is intended for order tracking and general assistance. Formal cancellation, return, refund, replacement, damage, defect, payment, and other service requests must be submitted by email.

MALAWALA
Religious • Devotional • Spiritual • Puja & Traditional Products