Return & Refund Policy

We want you to receive your order in good condition and as described. Please review the following return and refund conditions carefully.

Last Updated: September 30, 2026

Important: 24-Hour Return Window

Any return, damage, defect, wrong-product, or missing-item issue must be reported to Malawala within 24 hours of delivery. Requests received after this period may not be eligible for return, replacement, or refund.

When Can You Request a Return?

A return request may be considered in the following circumstances:

Return Conditions

For an approved return, the product must generally be returned in its original condition and packaging.

• The return request must be submitted within 24 hours of delivery.
• The product should be unused and in its original condition.
• Original packaging, accessories, tags, certificates, and other included items should be returned where applicable.
• Products that have been used, altered, washed, damaged after delivery, or returned without required accessories may not qualify for a refund.
• Malawala may request photographs, videos, packaging images, or other information to verify the condition of the product.

Return Shipping Charges

For an approved return that is not due to damage, defect, or an error on the part of Malawala, the customer is responsible for the return shipping charges.

The applicable return shipping cost will be borne by the customer and may be deducted from the refundable amount where applicable.

Damaged, Defective or Wrong Product

If the product is received damaged, defective, or incorrect due to an error attributable to Malawala, please report the issue within 24 hours of delivery.

After verification and approval, Malawala will bear the applicable return shipping cost for such cases.

5% Restocking Charge

For approved customer-initiated returns that are not due to damage, defect, or an error by Malawala, a 5% restocking charge will be deducted from the eligible refund amount.

Applicable shipping charges and other deductions, where applicable, are separate from the 5% restocking charge.

Non-Returnable Items & Situations

The following may not be eligible for return or refund:

• Products returned after the 24-hour reporting period.
• Products that have been used, altered, washed, or damaged after delivery.
• Customized or personalized products, where applicable.
• Products missing original packaging, accessories, certificates, or other included components, where applicable.
• Products specifically marked as non-returnable on the product page.

How to Request a Return

Product Verification

Once the returned product reaches Malawala, the product and return condition will be checked.

Verification may take approximately 24–48 hours after receipt of the returned product.

Refund Timeline

After the returned product has been received and successfully verified, the eligible refund will be processed within 5 business days.

The refund will be issued to the same payment account or payment method used for the original order, wherever technically possible.

The time taken by your bank, card issuer, UPI provider, or payment gateway to reflect the refund may vary and is outside Malawala's control.

Refund Amount

For an approved customer-initiated return, the final refundable amount may be calculated after applicable deductions, including:

• 5% restocking charge
• Applicable return shipping charges
• Other applicable charges or deductions, where clearly communicated and permitted

For damage, defect, or incorrect-product cases attributable to Malawala, applicable return shipping charges will be handled by Malawala and will not be charged to the customer for the approved return.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at contact@malawala.com . Cancellation may not be possible once the order has been dispatched.

Please Contact Us Before Sending Any Return

Do not send any product back without receiving return instructions from Malawala. Unauthorized returns may not be accepted or processed.

Need Help With Your Order?

For all return, refund, replacement, cancellation, damaged, defective, or wrong-product requests, please contact us by email.

Please include your order number and relevant product details.