Shipping policy
Shipping & Delivery Policy
We carefully process and dispatch your orders so they can reach you safely and efficiently across India.
Last Updated: September 30, 2026
Shipping & Delivery Timelines
Estimated delivery timelines are based on the shipping method selected and begin after the order has been dispatched.
| Shipping Method | Estimated Delivery | Charges |
|---|---|---|
| Normal Shipping | 5–7 business days after dispatch | As displayed at checkout |
| Cash on Delivery (COD) | 7–8 business days after dispatch | As displayed at checkout |
| Express Shipping | Faster delivery where available | Additional charge applies |
Dispatch Schedule
Express Shipping
Express Shipping may be available for selected products and delivery locations at an additional charge. Availability, applicable charges, and estimated delivery timelines will be displayed or communicated where applicable.
Shipping Charges
Applicable shipping charges are displayed during the checkout process or before the order is completed.
- Normal shipping charges may vary depending on the order and delivery location.
- COD orders may have applicable shipping or COD-related charges as displayed at checkout.
- Express Shipping carries an additional charge where available.
Order Tracking
Once your order has been dispatched, tracking information may be provided through the available communication channel or shipping partner, where tracking is available.
You may contact us on WhatsApp for order tracking and shipment status assistance during our WhatsApp support hours.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.
Malawala is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.
Delivery Delays
Delivery timelines are estimates and may be affected by circumstances beyond Malawala's direct control, including:
- Courier or logistics delays
- Weather conditions or natural events
- Public holidays or operational closures
- Remote or difficult-to-service delivery locations
- Transportation or network disruptions
- Incorrect or incomplete delivery information
In such situations, actual delivery time may be longer than the estimated timeline.
Undelivered or Returned Shipments
If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery attempts, refusal to accept the package, or another customer-related reason, the shipment may be returned to Malawala.
If reshipment is requested, additional shipping charges may apply. Any refund, if applicable, will be processed according to our Return & Refund Policy.
Damaged Package on Delivery
If your package appears damaged at the time of delivery, please document the condition of the package and contact Malawala within 24 hours of delivery.
Please provide your order number along with clear photographs of the outer packaging and the product. An unboxing video may also be requested where necessary for verification.
Please refer to our Return & Refund Policy for applicable damage and replacement procedures.
Important Delivery Information
- Delivery estimates are calculated in business days.
- Delivery timelines begin after the order has been dispatched.
- Order processing may depend on product availability, payment confirmation, and order verification.
- Sunday is a non-dispatch day.
- Saturday dispatch closes at 3:00 PM.
- Express Shipping is subject to availability and additional charges.
Need Help With Your Shipment?
For order tracking and general shipment assistance, you can contact us through WhatsApp during support hours.
WhatsApp: +91-97295 82597Monday–Saturday, 10:00 AM–6:00 PM IST