Privacy Policy

At Malawala, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with Malawala, we may collect the following information:

• Name and contact details
• Billing and shipping address
• Email address and phone number
• Order and transaction details
• Information required to process payments through our payment service providers
• Product preferences and order history
• Customer support communications and service requests
• Reviews, feedback, forms, or other information you voluntarily submit
• Technical information such as browser, device, IP address, and website usage information where collected through cookies or similar technologies

Payment Information

Payments may be processed through third-party payment gateways or payment service providers. Where payment information is processed directly by such providers, Malawala generally does not receive or store complete card details such as your full card number, subject to the systems and practices of the relevant payment provider.

2. How We Use Your Information

We may use collected information for purposes including:

• Processing and fulfilling your orders
• Arranging shipping and delivery
• Processing payments and maintaining transaction records
• Sending order confirmations, shipping updates, and other transactional communications
• Responding to customer support requests
• Processing eligible returns, refunds, replacements, and cancellations
• Improving our website, products, services, and customer experience
• Preventing fraud, misuse, unauthorized activity, or security incidents
• Maintaining appropriate business, accounting, tax, and transaction records
• Complying with applicable legal and regulatory requirements
• Sending promotional or marketing communications where permitted and, where required, with appropriate consent

3. Sharing of Information

Malawala may share information with trusted third parties when reasonably necessary to operate the website and fulfill your order. These may include:

We do not sell your personal information as a standalone product to third parties.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and, where applicable, support analytics or marketing activities.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, communication, security, hosting, or other operational purposes. These third parties may process information according to their own privacy policies and applicable terms. We encourage customers to review the privacy practices of relevant third-party service providers when appropriate.

6. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and transaction records, resolve disputes, prevent fraud, comply with accounting, tax, legal or regulatory obligations, and protect our legitimate business interests.

7. Marketing Communications

Where permitted, Malawala may send promotional communications about products, offers, or updates. You may request to stop receiving promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that transactional or service-related communications, such as order confirmations, payment information, shipping updates, or important account messages, may still be sent when necessary to complete or support your order.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions when protecting their account credentials and personal information.

9. Your Privacy Choices

Subject to applicable law, you may have rights relating to your personal information, including requesting access to or correction of certain information and, where legally applicable, requesting deletion or other restrictions on processing.

We may need to verify your identity before processing certain privacy-related requests. Some information may need to be retained where required by law or for legitimate business, accounting, tax, security, or dispute-resolution purposes.

10. Children's Privacy

Our website and services are intended for general customers and are not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services. Malawala is not responsible for the privacy practices, security, content, or policies of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. Customers are encouraged to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to raise a privacy-related request, please contact Malawala using the details below.