Privacy Policy

Last Updated: September 7, 2026

At Malawala, we respect your privacy and are committed to protecting the personal information you provide while using our website, Malawala.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from our website.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Malawala, we may collect information such as:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and transaction-related information

• Information you voluntarily provide when contacting our customer support

Order Information

When you purchase products from us, we may collect information necessary to process and fulfil your order, including:

• Products purchased

• Order details

• Delivery information

• Billing information

• Payment status and transaction-related details

We do not need or intend to store your complete payment-card details on our website. Payments may be processed through third-party payment service providers according to their respective privacy and security practices.

2. Information Collected Automatically

When you visit Malawala.com, certain information may be collected automatically through cookies, pixels, analytics tools, or similar technologies.

This may include:

• IP address

• Browser and device information

• Pages visited

• Website interactions

• Approximate location information derived from technical data

• Referral or source information

• Date and time of website visits

This information may be used to improve website functionality, security, performance, and customer experience.

3. How We Use Your Information

We may use the information collected from you to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Provide customer support.

• Process returns, refunds, and exchanges.

• Communicate with you regarding your orders.

• Respond to enquiries and requests.

• Improve our products, website, services, and customer experience.

• Maintain website security and prevent fraud or misuse.

• Comply with applicable legal and regulatory requirements.

• Send promotional or marketing communications where permitted and where you have provided the appropriate consent.

4. Cookies and Similar Technologies

Malawala.com may use cookies and similar technologies to make the website function properly and to understand how visitors use our website.

Cookies may help us:

• Remember preferences.

• Maintain shopping-cart functionality.

• Improve website performance.

• Understand website traffic and usage.

• Provide relevant website features and marketing where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third-party service providers when required to operate our business and provide services to you.

These may include:

• Payment processing providers.

• Shipping and courier partners.

• Website and hosting service providers.

• Shopify and services supporting our online store.

• Analytics, advertising, or technology service providers where applicable.

• Customer-support or communication service providers.

• Professional or legal advisers where reasonably necessary.

• Government authorities or law-enforcement agencies when required by applicable law.

We only share information to the extent reasonably necessary for the relevant purpose.

We do not sell your personal information as a product to third parties.

6. Payment Information

Payments made through Malawala.com may be processed by third-party payment providers.

Your payment information may be subject to the privacy policies, terms, and security practices of the respective payment provider.

Malawala does not require customers to provide sensitive payment credentials such as passwords, PINs, or OTPs through email, WhatsApp, or customer-support messages.

7. Marketing Communications

If you have provided consent or where otherwise permitted by applicable law, we may contact you through channels such as email, SMS, WhatsApp, or other communication methods regarding products, offers, updates, or services.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, delivery notifications, refund updates, and other service-related messages may still be sent when necessary to fulfil your order or provide requested services.

8. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social-media platforms, advertising services, or other services.

Malawala is not responsible for the privacy practices or content of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil orders and provide services.

• Maintain business and transaction records.

• Handle returns, refunds, exchanges, and customer-service matters.

• Meet accounting, tax, legal, regulatory, and compliance obligations.

• Resolve disputes and enforce our agreements.

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Ask questions about how your information is used.

To make a privacy-related request, please contact us using the contact information provided on our Contact Us page.

We may need to verify your request before taking action to protect your information and prevent unauthorised access.

12. Children's Privacy

Malawala.com is not intended to knowingly collect personal information from children without appropriate legal consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically for the latest information about our privacy practices.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Malawala through the contact details provided on our Contact Us page.

Malawala
Website: Malawala.com