1. Shipping Time

All orders are processed within 1-2 business days after payment confirmation.

2. Shipping Charges

On all prepaid orders across India. May include a nominal extra charge based on location are calculated at checkout based on weight and destination.

3. Order Tracking

Tracking number and courier details. Malawala.com account dashboard.

4. Delivery Partners

We use reliable courier services such as Delhivery, Bluedart, DTDC, XpressBeas and India Post to ensure fast and secure delivery.

5. Packaging

All products are securely packaged to avoid damage during transit. Fragile items like idols and gemstones are bubble-wrapped and boxed with extra care.

Shipping Policy

Order Processing

Orders are processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will be processed the next working day.

Delivery Timeline

Standard Delivery (India): 3–7 business days

Express Delivery (India): 1–3 business days (subject to availability)

International Delivery: 7–15 business days (based on destination and customs)

Shipping Charges

Free shipping on all prepaid orders within India.

Cash on Delivery (COD): Additional charges may apply.

International Shipping: Charges calculated at checkout based on weight & location.

Tracking Your Order: Once shipped, a tracking ID and courier link will be shared via SMS/email.

You can also track orders via your Malawala.com account.

Return & Replacement Policy

We take utmost care in delivering authentic and high-quality spiritual products. However, in rare cases, you may need to return or replace an item.

Eligible Return Scenarios

Damaged or broken product received Wrong item delivered Missing item from the order

Return Conditions

Return request must be raised within 3 days of delivery.

Product must be unused, in original condition, with tags and packaging intact.

For broken/damaged items, unboxing video is mandatory for claims.

Non-Returnable Items

Customized products, worn rudraksha, gemstones, or yantras activated for use

Items returned without original packaging or lab certificates (if provided)